Job Details

Lead Technical Support Services
Location Lahore
Job Code JOB_76
# of openings 1
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VentureDive Overview

Founded in 2012 by veteran technology entrepreneurs from MIT and Stanford, VentureDive is the fastest growing technology company in the region that develops and invests in products and solutions that simplify and improve lives of people world-wide. We aspire to create a technology organization and an entrepreneurial ecosystem in the region that are recognized as second to none in the world.


Key Responsibilities

  • IT hardware procurement and maintenance for Karachi & Lahore offices (laptops, mobiles, IT accessories etc).
  • Build relationships with credible vendors for all hardware purchase, repair and maintenance.
  • Managing and testing internet connections in Karachi & Lahore offices (Trans world and Multinet).
  • Managing Fortinet firewall.
  • Managing Cisco manageable switches.
  • Managing IT Help Desk through OS ticketing system.
  • Installation and troubleshooting for windows and Apple OS.
  • Installation and troubleshooting for Microsoft Office and other softwares.
  • Managing and troubleshooting for WiFi Infrastructure.
  • Managing and troubleshooting for LAN.
  • Maintain IT Hardware inventory for Karachi & Lahore offices.
  • Maintaining data backups as needed.
  • Installation of Windows OS and basic software.
  • Managing IT support for all employee on-boarding and off-boarding processes.
  • Leading the IT support team cross site.

Required Qualifications

  • BSIT with CCNA
  • At least 5-6 years of relevant experience in IT
  • Hands-on experience with firewall administration activities including modification of firewall rules, NAT, and VPN, Wifi
  • Complete knowledge of installation and troubleshooting for windows and mac
  • Complete knowledge of WiFi infrastructure, networking and troubleshooting
  • Ability to work with cross site teams
  • Knowledge of Fortinet FortiGate firewalls and/or Cisco ASA is preferred
  • Good communication skills
  • Flexible & ability to work under pressure
  • Good problem solving and decision making

What we look for beyond required skills

In order to thrive at VentureDive, you

…are intellectually smart and curious

…have the passion for and take pride in your work

…deeply believe in VentureDive’s mission, vision, and values

…have a no-frills attitude

…are a collaborative team player

…are ethical and honest

Are you ready to put your ideas into products and solutions that will be used by millions?

You will find VentureDive to be a quick pace, high standards, fun and a rewarding place to work at. Not only will your work reach millions of users world-wide, you will also be rewarded with competitive salaries and benefits. If you think you have what it takes to be a VenDian, come join us ... we're having a ball!  

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