Position Description

IT Support Engineer - Geneva
Location Geneva
Job Code 37
# of openings 35
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Today we are looking for a full time IT Support Engineer passionate about IT with a strong desire to learn, progress and evolve permanently in a demanding environment. She/he will aim to reach excellence to provide high quality services to users

Missions

The main mission consists in delivering first and second level support:

  • Qualification and resolution of incidents
  • Service requests management in relation with international customers
  • Frequent interactions with users via telephone, email and instant messaging

Other responsibilities consist in:

  • Managing complex Windows platforms,
  • Creating Microsoft SCCM application packages,
  • Implementing various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (small projects awarded to enable our engineers to constantly acquire new technical skills)

Desired Skills

In PSiDEO SA, we do not focus only on one area of expertise but you will use a broad spectrum of skills which will vary depending on the projects:

  • Windows 10 and server 2012 to 2019 Active Directory and associated tools
  • Virtualization: VMware vSphere ESXi and associated management tools
  • Server based computing: Citrix Virtual Apps and Desktops or equivalent technologies
  • Deployment and automation: System Center Management Suite
  • PowerShell scripting
  • Complex LAN / WAN / Wireless networks, VPN and security (Cisco, CheckPoint)
  • Unified Communication: MS Skype for Business, MS Exchange UC, Cisco UC (CUCM, CME), VC

Profile

  • HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
  • Previous experience in IT support 
  • User and solutions oriented
  • Ability to communicate in both non-technical and technical ways with clients and colleagues
  • Perfect command of French and English: spoken and written, technical and common
  • Structured and synthetic approach
  • Willingness to constantly learn and progress
  • Rigorous, flexible, stress resistant, autonomous and passionate about computer science
  • Swiss or European nationality, B, C, G work permit

We offer

  • Culture of engineering, innovation and continuous improvement
  • Dynamic and highly motivating environment
  • Opportunities to take responsibilities and contribute to exciting projects
  • Career development possibilities
  • Good packages

Our activities

Based in Geneva Switzerland (HQ), Singapore and Bangalore, operating in more than 30 countries, PSiDEO provides a wide range of premium outsourced IT services to global customers, as well as the technical expertise and reliability of a software publisher.

Our IT infrastructure department consists of two teams working closely:

  • Support Team

Assist end-users and solve IT problems by being the direct point of contact for technical and non-technical users.

  • System Team

Multidisciplinary engineers working on the integration of new technologies and solutions, implementing new solutions within existing infrastructures and managing IT infrastructures including IT department management roles within our customers.

 

  • Delivering IT as a Service by providing an all-in-one package that includes hardware, software and IT services at a fixed price per user per month: NGIT-Managed Services
  • Managing IT infrastructures at the cutting edge of technology: Adaptive Outsourcing: Audit, consulting, design, implementation, maintenance, training, strategic outsourcing of IT operations (including IT department management roles).
  • Using cutting-edge technologies in order to innovate while ensuring high availability and performance
  • Most of the IT solutions are centralized and distributed to all customers by following the most successful principles of industrialization and automation
  • Publishing software, among which our leading product B-Com Community and Event Management platform

Interested? Please apply in English: http://www.psideo.com/Careers

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