After Sales Senior Project Manager (Operations Platform)
Locație Bucuresti - Sediul Central
Departament Platforms&Technology
Cod 794
Aplicare acum

After Sales Senior Project Manager

This is a high energy and high impact role that requires comprehensive understanding of project management, strong business analysis skills, BPM experience and an insatiable drive to deliver high quality projects end to end. The Senior Project Manager will work with Product Owners, technical teams, business owners and other stakeholders to address After Sales needs and problems, whilst engaging with the necessary Senior Management to ensure objectives and priorities are aligned.p>

 

Key Functional Areas of Responsibility

  • Understand After Sales processes (Back to Sender, Returns, Service, Scrapped products, merchandise Storage and Transfers);
  • Active role in After Sales business process re-engineering with the purpose of cutting costs and / or increase efficiency;
  • Active role in helping After Sales managers meet their quarterly targets;
  • Develop business cases for integrating new processes or change management into After Sales Returns and Transfers systems;
  • Gather High Level Requirements from After Sales users, perform business analysis and help technical teams find the most suitable solution to meet business needs;
  • Communicate, align and validate requirements with all stakeholders involved in After Sales operations flows;
  • Responsible for developing project roadmap and meeting the deadlines;
  • Coordinate integrated testing cross development teams;
  • Responsible for creating / maintaining user manuals for software applications used in After Sales;
  • Responsible for users training;
  • Responsible for Project Go Live;
  • Monitor project from start to post implementation phase;
  • Establish project success metrics and monitor them long after implementation;
  • Involved in defining BI reports to measure After Sales KPIs;
  • Analyze, consolidate and interpret data to identify trends and possible problems.

 

Professional Competencies

  • Fast learner;
  • A number person;
  • Self driven person;
  • Analytical mind, well-organized and able to prioritize;
  • High level of proactivity, initiative, energy, enthusiasm and professionalism;
  • Conceptual thinker and able to translate this into operational goal.

Professional Skills & Qualifications

  • Seniority in Project Management;
  • Business analysis experience;
  • Proficient in English;
  • Working with databases;
  • Experience working in Agile SCRUM methodology projects;
  • BPM experience;
  • BI reporting experience;
  • JIRA and Confluence experience;
  • After Sales experience would be a plus.

 

Benefits

At eMAG, we are constantly moving forward and we love what we do. If you are passionate about your job, whether it’s offering consultancy to a customer or writing a code line, and you aim high, then you belong with us, the No. 1 IT company to work for in Romania (according to a Biz Magazine study in 2017). We provide you with the best development programs to improve both your soft and job specific skills, but it is you who decides what you want to learn and where you want to go. The possibilities are endless. We know benefits are important, that’s why we provide you with a full range of them. And because we like to share, at the beginning of you journey in eMAG we offer you a free course of e-commerce, just to put you up to speed.