Position Description

Junior IT Support Technician
Location Chalandri
Job Code EJITST1
# of openings 1
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Job description

Athens Technology Center (ATC) seeks for a Junior IT Support Technician (Ref: EJITST1).

Description:

-          Install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure

-          Provides advice and guidance to colleagues regarding incidents

-          Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance

-          Identify, log and resolve technical problems with software applications or network systems

-          Create, maintain, and distribute reports of progress to senior leadership

-          Explain and document technical issues in a clear way to clients

-          Work both internally and on customer sites

Candidate qualifications/profile
Minimum requirements

-          Degree in Information Technology or equivalent qualification

-          Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment

-          Windows OS level knowledge

-          MS Office experience

-          Understanding of network configuration

-          Excellent collaboration skills

-          Excellent communication skills in English both verbally and written

Additional experience in any of the following fields is a plus

-          1st level and/or 2nd level support experience (desirable)

-          Active Directory experience

-          iOS and Android devices

-          Office 365

-          VPN solutions

-          Awareness of ITIL, or certification

-          Familiarity with reporting tools and ticketing

-          Server management

Other skills

-          excellent analytical skills and to be structured and results orientated

-          ability to effectively communicate ideas, describe problems and solutions

-          ability to work and contribute in a team environment

                                                             Interested candidates should send their CVs in English

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