NARS is the beauty brand for the modern independent woman. Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture women need to express personal visions of beauty.
Created in 1994 by the iconoclastic makeup artist François NARS, the brand has become a modern cult classic, synonymous with artistry, exquisite design, richly adventurous colour, and witty irreverence.
NARS inspires self expression, creativity and artistry bringing high fashion, high
style and forward thinking to beauty. As an Account Manager you will lead the retail team to deliver extraordinary customer service through sharing the brand values and NARS artistry techniques to customers in the retail environment.
You will be responsible for:
•Driving the appointment business and driving your teams to achieve targets set
•Training/ Development of Team
•Upholding expectations of our brand and inspiring your teams to do the same
•Selecting candidates and carrying out preliminary interviews
•Hold 1-1 reviews each week with your teams to review their monthly objective
•Carrying out Monthly reviews to achieve company productivity targets
•Uphold merchandising guidelines and educate team on this aspect of the
•Completing/ submit all required paperwork to meet deadlines set
•Set your counter rota to support your business and optimise on trade
•Track Holidays and Plan business effectively around those taken
•Identifying business opportunities in the store
•Motivating the team to achieve retail targets
•Drive and grow business through Monthly eventing programmes
•Support Area Management by reporting Mid week,
Weekly and Monthly figures correctly and inline with expectations set
The Ideal Candidate:
•Beauty retail Management experience
•Artistry abilities/ training
•Ability to communicate business overview effectively with Area Manager with a view to meet the needs of the business and develop retail sales
•Ability to drive appointment and eventing business in store
-linking with other brands, businesses and optimising on quieter trading periods
•Full understanding of KPI's, Paperworks relating to beau
ty retail and Visual
•Independent, Multitask Abilities, and can work well under pressure
•Premium level of customer service skills
•Excellent communicator (Paperwork/ Email/ Telephone/ on Counter)
•Ability to guide/ train/ develop and lead a team of artists to achieve targets set
What We Offer:
•Training and Development
Reporting to Business
and Counter Managers
Motivate team to achieve retail targets.
Complete and submit all required paper work in a timely fashion.
Ensure that the brand meets all standards and guidelines in the Point of Sale
In the absence of line Manager report store activity and brand results / performance according to reporting guidelines on a weekly basis
Assist in organizing and executing successful in store events
Manage team rota’s in the absence of line Managers
•Ensure all testers are in place, and in good condition at all times. Used testers should be replaced immediately. No “holes”, no empty
testers, no powder tester with the metallic pan visible
•Review with stock Co-ordinator and send tester orders
Follow up to check order was well received and dispatched. Make sure missing testers are back ordered as soon as stock is available
•Review the needs / usage of testers to secure a safety stock on best sellers and that orders are placed and delivered before tester needs replacement.
•All displays should be in place exactly as per guidelines, on the day of the launch with testers and images.
•All shelves and tanks should be merchandised with props and products according to merchandising guidelines
•No product should be displayed on the counter on its own
•All discontinued products should be removed from counters
and returned according to assortment policies and discontinuation
•Counters have to be cleaned and dusted every morning
before store opens and should always be in pristine conditions.
Recommended cleaning products have to be used to guarantee the
good condition of our display units.
•Please refer to hygiene guidelines attached
•Grooming guidelines have to be strictly respected as defined in the
NARS Worldbook, at all times. No Exceptions
•Artists must wear Nars make up and use their seasonal allowance.
In Store Events
•Assist in communicating timing, themes, objectives and targets to the counter team a minimum of one month in advance
•Assist in providing detailed feedback after an event
•Make sure all Artists fill the daily sales sheets without any exception
•Check stock situation weekly
•Make sure to send Area Manager lost sales every Monday
•Report all OOS or critical stock situation to line Manager and recommend urgent orders