GET TO KNOW US
Delivering an unrivalled customer experience in a luxury landmark location housing the world’s most desirable brands. You will be joining a world of style and opportunity. Powered by a warm human spirit and dedicated teamwork. We’re always challenging ourselves to make every experience more special and unique for our customers and our people.
KNOW THE ROLE
Our Beauty Lounge department are looking for an experienced Receptionist to join their team in Brown Thomas Dublin. Our customers expect impeccable service delivered by people with a genuine passion for luxury brands and thorough knowledge of our products.
Answering phones, booking and confirming appointments
Greeting all Beauty Lounge customers with a friendly smile
Strong knowledge of our Beauty Lounge product offering – attend beauty product training
Ensuring the customer’s journey through the beauty lounge is seamless, this includes offering our customers refreshments, coat closet, product recommendations etc.
Maintaining salon standards are always kept immaculate for our customers
Up Selling & creating add on sales
Dealing with customers transactions, responsible for open & closing of tills
Excellent organisational and time management skills
KNOW WHAT WE’RE LOOKING FOR
The ideal candidate will have at least 2 years’ Receptionist / Front of House experience within a fast paced salon beauty/hair or retail/hospitality background.
Experience and efficiency in the usage of the bookings system
Experience delivering exceptional customer service
Ability to build strong customer relationships with existing and new Beauty Lounge customers
Keeping our customers up to date with our latest product offering and in store events
You will show initiative and confidence along with an impeccable appearance in this role.
Passion for all things Beauty
Excellent team player
Excellent telephone manner
You’ll have previously worked within a sales environment and proven track record achieving add on sales
Ability to build and communicate with internal stakeholders cross functionally within the Brown Thomas Group
KNOW HOW WE WORK
Doing the right thing: We act with authenticity, honesty and integrity in everything we do.
Drive Creativity: Encouraging working environments where everyone can use their creativity to drive the business forward in an ever changing Retail environment.
Inspiring the Customer: Our teams are passionate about creating an authentic and unique experience for all our customers
Winning Together: Brown Thomas and Arnotts prides itself on working as one business and two brands. We share our knowledge and support others to be successful in achieving individual and company goals.
Performing with Pride: We deliver results and celebrate success with authenticity, honesty and integrit