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Position Description

Brown Thomas, Beauty Lounge - Receptionist (22.5hr)
Location Brown Thomas, Dublin
Job Code 966
# of openings 1
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GET TO KNOW US

Delivering an unrivalled customer experience in a luxury landmark location housing the world’s most desirable brands. You will be joining a world of style and opportunity. Powered by a warm human spirit and dedicated teamwork. We’re always challenging ourselves to make every experience more special and unique for our customers and our people.

KNOW THE ROLE

Our Beauty Lounge department are looking for an experienced Receptionist to join their team in Brown Thomas Dublin.  Our customers expect impeccable service delivered by people with a genuine passion for luxury brands and thorough knowledge of our products.

  • Answering phones, booking and confirming appointments

  • Greeting all Beauty Lounge customers with a friendly smile

  • Strong knowledge of our Beauty Lounge product offering – attend beauty product training

  • Ensuring the customer’s journey through the beauty lounge is seamless, this includes offering our customers refreshments, coat closet, product recommendations etc.

  • Maintaining salon standards are always kept immaculate for our customers

  • Up Selling & creating add on sales

  • Dealing with customers transactions, responsible for open & closing of tills

  • Excellent organisational and time management skills

 

KNOW WHAT WE’RE LOOKING FOR

  • The ideal candidate will have at least 2 years’ Receptionist / Front of House experience within a fast paced salon beauty/hair or retail/hospitality background.

  • Experience and efficiency in the usage of the bookings system

  • Experience delivering exceptional customer service

  • Ability to build strong customer relationships with existing and new Beauty Lounge customers

  • Keeping our customers up to date with our latest product offering and in store events

  • You will show initiative and confidence along with an impeccable appearance in this role.

  • Passion for all things Beauty

  • Excellent team player

  • Excellent telephone manner

  • You’ll have previously worked within a sales environment and proven track record achieving add on sales

  • Ability to build and communicate with internal stakeholders cross functionally within the Brown Thomas Group

 

KNOW HOW WE WORK

Doing the right thing: We act with authenticity, honesty and integrity in everything we do.

Drive Creativity: Encouraging working environments where everyone can use their creativity to drive the business forward in an ever changing Retail environment.

Inspiring the Customer: Our teams are passionate about creating an authentic and unique experience for all our customers

Winning Together: Brown Thomas and Arnotts prides itself on working as one business and two brands. We share our knowledge and support others to be successful in achieving individual and company goals.

Performing with Pride: We deliver results and celebrate success with authenticity, honesty and integrit

 

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