Wizz Air is the largest low-cost airline in Central and Eastern Europe, it operates a fleet of 112 Airbus A320 and Airbus A321 aircraft, and offers more than 600 routes from 25 bases, connecting 146 destinations across 44 countries. At Wizz Air, a team of over 4,500 aviation professionals delivers superior service and very low ticket prices making Wizz Air the preferred choice of more than 34 million passengers in the past 12 months. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ and is included in the FTSE 250 and FTSE All-Share Indices. Wizz Air is registered under the International Air Transport Association (IATA), Operational Safety Audit (IOSA), the global benchmark in airline safety recognition. The company recently received the highest 7-star safety rating by airlineratings.com, a world’s only safety and product rating agency, as well as was named 2017 - European Airline of the Year by Aviation 100, a renown annual publication that recognizes the year’s most outstanding performers in the aerospace industry.


Product Manager of Personalization

Location: Budapest
Job Code: 1224

Description

Product Manager of Personalization

(based in Budapest)

Purpose of the position:

In this role, you will be responsible for integrating data-driven personalization initiatives to increase the business impact of all of our digital efforts. The successful candidate for this role must be innovative, naturally question the status quo and enjoy tirelessly advocating for our customers. 

Responsibilities:

Last year Wizz Air launched and end-to-end digital strategy to transform the airline and the way it serves the marketplace and customers across Europe. Personalization at scale is a critical pillar of this new digital strategy. And as the Product Manager, you will be responsible for visioning, creating and executing on personalized digital experiences for our customers. You will coordinate across product teams, vendors, and internal business stakeholders to deliver a product strategy, product roadmap, as well as solutions that will enable world-class omni-channel customer experience.

Highlighted responsibilities:

  1. Responsible for coordinating across Product Teams and BI teams that excel in both the art of creating delightful customer experiences and the science of applying experimentation mindset and data-driven decisions.
  2. Launching a few key use cases for digital personalization and selecting the data and personalization platforms.
  3. Work closely with internal  teams (cross-functional team of data analyst, data science partners, designers, developers and marketers) as well as external vendors to better understand the value personalization brings to our customers.
  4. You will create, execute and evangelize our multi-year personalization strategy that will deliver relevant, coordinated and customized travel experiences for our users.

Requirements:

  • To be successful in this role, you will be working closely with business and technology leaders to ensure opportunities pursued are aligned to business objectives, strategically consistent, technically feasible, and will raise the bar for customer experience.
  • Passionate to know what makes our consumer base tick and work tirelessly to identify high-value customer segments. Towards this end, you will use research to understand our customer’s pain points, questions and objectives. And based on these learnings, you will create the tools to personalize our users’ omnichannel experiences and ensure we create commercial offers to address opportunities by customer segment.

If you would like to join the dynamic team of Wizz Air, please apply here and attach your English CV.



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