IT Support Engineer

Location: Dublin
Job Category: 562


IT Support Engineer


IT Support Engineer to provide high-level support onsite support. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support.



  • To provide customer support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Deliver solutions to agreed Service Level Agreements
  • Setup and configuration of Microsoft Windows Operating Systems to include Desktop & Servers, Active Directory, Print Management, Office Anti-Virus, Firewalls, Backup Solutions, Office 365, Skype for Business
  • Manage backups solutions
  • Provide monitoring of servers, storage, networks and applications
  • Reporting faults and maintaining logs on Servers, Desktops and Laptops
  • Ensure all internal procedures are adhered to and internal documentation kept up to date
  • Perform projects as assigned



  • Relevant qualification and 3+ years’ IT Support experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Microsoft Desktop and Server Operating systems
  • Microsoft Office 365 experience
  • Knowledge of LAN/WAN technologies



  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Microsoft Certification or other industry certification a distinct advantage


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