Deskside Support

Location: Dublin City Centre
Job Category: 537

Description

Deskside Support

Position: Contract                    Location: Dublin City Centre                            

Responsibilities

  • Delivery of service tasks for projects: including Windows 10 imaging, SCCM packaging, Active Directory configurations; deployment and management of mobile devices
  • Work closely with the Service Lead to ensure the operational model is effective and achievable
  • Train and mentor Service Staff on the new technologies involved in the Service proposition ensuring the capability of the function

Experience Sought

  • Previous experience as a Technical lead in busy Operations/Service Desk environment
  • Experience working in an outsourced IT environment with multiple service providers
  • Working as part of project team to deliver specific goals (preferably in Tech Lead role)
  • Knowledge and practical experience of IT Service Lifecycle, in particular Service Transition & Service Operations. Particular emphasis on ITIL framework and best practices
  • Ability to analyse service operating model and recommend improvements where necessary.
  • Excellent attention to detail on governance processes and procedures is vital

Technical Requirements

  • SCOM/SCCM operational management
  • Maintenance and management of large desk side estates - emphasis on desktop patching, anti-virus and software maintenance
  • Excellent knowledge of Active Directory
  • Knowledge of Windows 10 and Office 365
  • Bitlocker configuration and support

 

Competencies Sought

  • Good communicator at all levels
  • Good documentation skills
  • Ability to interface between different project teams working to achieve common goals
  • Work independently
  • Ability to mentor and explain clearly technologies

Those with previous experience working as technical lead in a Financial Services environment, please apply with your up to date CV in Word format for immediate consideration. 



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