Inside Sales Executive

Location: Office based - Austin, TX, USA




In this role you will be working to grow, nurture and following-up 'leads'. These are inbound from our website, which can be forms requesting general contact, downloads of trial instances of our software and products, webinars, event attendees and renewals.  There is also a large degree of hunting involved in order to grow pipeline where you would initiate outbound emails, linkedin mails and telephone calls to customers and/or prospects to identify and qualify leads (=appointments) and collaborate with the Field Sales Business. The main focus will be on driving forward and expanding the Open Source business (Cloud, Open-stack, Bootstack, and our tooling ). You will be required to work closely with field sales and sales manager’s/ directors to implement national and regional sales plans, to support introduction of new products and achieving assigned quotas and targets. Your objective will be to identify opportunities in different markets and qualify these to a reasonable BANT level. You will also sell some services directly. The role will be globally focused. You will have a pipeline generation quota and the goal will be to over-achieve quarter in, quarter out.




  • Pursue sales target objectives for assigned territories/field sales associates and conduct long- term sales follow- up to key customers.

  • Develop qualified leads for the field sales force through outbound telephone contact and provide field sales with customer, prospect and application information.  

  • Maintain database with accurate and current customer and prospect information.

  • Assist by providing input to Marketing and Sales on product acceptance, lost sales, and predicted specials needed to increase sales.

  • Accurately update, maintain and create pipeline by using the organisations chosen CRM system. (Sales force)

  • Assist with the development of new concepts, and changes/improvements to Standard Operating Procedures and policies. Independently evaluate problems and recommend pro- active solutions.




  • Supervision & Complexity Skills Required.

  • Operate from general procedures and policies under limited supervision. Perform new and varied work with moderate degree of complexity.

  • Solve problems of moderate scope and complexity.

  • Errors in judgment could result in loss of funds, accounts or delays and could affect Company Image.

  • Contacts with related company departments and external partners/customers.

  • Ability to work with inside sales team and assigned field sales team, interact with them to resolve customer care issues, motivate, promote and sell open-source network solutions and products to customers. Good working knowledge of cloud, network architecture, products, industry, and customers. Possess good (telephone) sales skills and business development skills. This is a critical customer contact position requiring good oral and written communication skills including tact and diplomacy. Position requires computer proficiency, and a high degree of accuracy and attention to detail. Ability to work with different cultures. Ability and willingness to learn about Linux and Ubuntu technology

  • Must have a BSC degree from a recognised university in a technical field, and have at least 2 years related outbound business development, call center / telesales experience, preferably with technical products and a high closure rate in setting appointments for the field sales teams, or equivalent combination of education and experience.

  • Proven track record of over achieving sales targets.

  • Target driven with the mentality to always smash targets.

  • Detail orientated with strong follow-up skills.

  • Strong negotiating skills with ability to close sales.

  • Excellent communications skills, both verbal and written



Following the working hours and public holidays of the country the employee is working for/appointed to Mondays to Fridays between the hours of 9am and 6.00pm. (This is subject to change at the companies discretion, dependent on operational needs) Occasional travel.




Canonical is an equal opportunity employer

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