Customer Advocate (Sheffield)
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Customer Advocate - Complaints, Sheffield and Leeds
37.5hrs per week
Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!
Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!
Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!
So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!
About the job
In this role you will have the ability to identify root cause of complaints and or dissatisfaction, understand common themes driving complaints and dissatisfaction from our customers and give feedback that will enable us to improve the customer experience.
The role requires you to reduce risk and driving the 'prevention' as well as the cure. You will also analyse trends in customers’ complaints and dissatisfaction that will enable us to hold areas accountable for change and or improvement. You are also responsible for driving the adherence to compliance metrics across the operation
Identifying customer issues, raising problems, resolving them, and driving a better customer experience every time.
As a Customer Advocate - Complaints you will:
In order to apply you must have the following skills, experience and outlook…
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