ITO Application Support Engineer
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About the job
The ITO Application Support Engineer is part of a team which is collectively responsible for providing monitoring and first line support fix to all incidents affecting Plusnet platforms, services and infrastructure.
You will be responsible for providing information and technical support to the incident management team to aid them with the management of incidents impacting Plusnet customers, both internal and external, and ensure that the Incident Team is able to understand the details of the incident and communicate them out clearly to the appropriate stakeholders. You will also look to continually improve the customer experience in the protection and improvement of all services under their direct remit to support.
As a ITO Application Support Engineer you will…
In order to apply you must have the following skills experience and outlook…
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