Sales and Retentions Advisor (Sheffield)

Location: Sheffield
Salary: £15,000 plus generous monthly sales bonus
# of openings: 30


About you

We are looking for people who are true customer champions and real advocates of our brand who are able to easily build rapport with our new and existing customers being able to understand what our customers’ needs are and select the best package for them. 


As part of being a Plusnet advocate our Advisors will know what offers we have on and how this might be suited to the customer. It is fast paced and dynamic environment where offers change on a weekly basis as Plusnet reacts quickly to market conditions, often based on your feedback from what our customers want.


About us

Plusnet is an award winning Yorkshire based ISP with a unique brand identity. We believe in making a difference, team work and putting the customer first in everything that we do. We work in a fast paced and challenging environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits!


Why apply?

Whatever your career ambitions, we are committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development, free broadband, a free lunch or just a breather over a game of table tennis or pool.

This is a call centre with a difference - our Advisors use wireless headsets and love having proper conversations with customers (we don’t use scripts - they use their own initiative on calls), they relish responsibility and see customer enquiries through to completion.

Of course there are plenty of other reasons to work at Plusnet…our employee perks are like no other as we’ve teamed up with big name providers to offer you a flexible benefits package that lets you choose the things that matter to you most. So, whether you want to save money on a holiday, eat out for less or spread the cost of a mobile phone or tablet over the year, we’ve got something for you!


As a Sales and Retentions Advisor you will

  • Work in a busy Sales environment providing excellent customer service to our customers
  • Be able to understand and know the market and what offers are currently on
  • Be able to tailor your approach to customer needs providing a bespoke offering to them
  • Take inbound contacts from our customers working with challenging KPI’s and SLA’s


This role would suit someone who is: 

  • Comfortable chatting with customers about the right package for them
  • Enthusiastic and who actively makes sales through great customer service
  • Experienced in sales or customer service in similar field
  • Experienced working with sales and retentions related targets
  • An excellent communicator & rapport builder

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