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Director of Delivery
Plusnet is a multi-award winning internet service provider based in Yorkshire. In a competitive market we differentiate ourselves through providing a combination of excellent value and outstanding service. We are a wholly owned subsidiary of BT Consumer running as an autonomous business and retaining a uniquely informal brand identity - we know that you can do great business without the suits.
About the role
The purpose of this role is to define the end-to-end vision and strategy for delivery at Plusnet and then lead a team to achieve against this through the definition, delivery and acceptance into service of both the core BAU and step change programmes that underpin the Plusnet strategy. The role holder will sit on the Plusnet Leadership team and report to the Plusnet CEO holding responsibilities to BT Consumer and the wider BT Group LOBs where Plusnet delivery programme requires interworking with these units.
The Director of Delivery will act as the key interface between the technical and business teams in Plusnet and will be responsible for:
Setting vision and strategy by working closely with the Plusnet leadership team and CEO in the clear articulation of the 3-5 year roadmap that achieves Plusnets strategy and then manage tightly through an annual plan cycle
Delivering step change transformation programmes through working with key stakeholders on the critical planning assumptions, identification of key transformation programmes and taking early delivery ownership of major transformation programmes
Creating brilliant business requirements - act as the pivot/translation point between the customer facing teams and the technology and operational teams ensuring acceptance of clear and timely business requirements
Delivering programmes on time, to budget and to quality - ensure key programmes in c2m process are delivered to agreed time, budget and quality parameters
Leadership - living and promoting Plusnet values, behaviours and strategy, creating a culture of excellence and continuous improvement
In order to apply, you will need to:
-Be able to demonstrate a track record in delivery on a range of high profile and complex technology and business programmes
-Evidence a strong academic background and broad experience ideally via one of the “Big 4” consultancies
-Have extensive experience in strategy creation and delivery
Personal qualities required for this role:
Creative - identify the ‘art of the technically possible’
Leadership – create a culture of excellence and continuous improvement
Influencer – create and maintain successful senior stakeholder relationships, influencing and making final decisions/recommendations on transformation and change projects
Innovator - lead creativity and innovation in all areas of transformation across Plusnet
Challenge -constructively challenge the wider business to ensure that any activity relating to delivery is completed to the highest possible standard and that any existing thinking is robust
Team player - recognise the dynamics of Plusnet and ensure strong collaboration is at the heart of how we work
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