Customer Insight Analyst

Location: Sheffield
Salary: £competitive
# of openings: 1


Are you Passionate about Customers & Great with Numbers?

A s an Insight Analyst at Plusnet, you will be part of a team responsible for analysing customer data. Your insights will make a direct impact on Business Decisions, making sure that Plusnet delivers the best Service & Products to our Customers.


The Role

You will investigate behaviours and demographics, becoming an expert in our Customers. You will be a part of developing market-leading strategies, presenting and engaging with a wide variety of audiences including Senior Leadership.

Understanding the customer journey online and offline are central to the development of process improvements. You will analyse customer journey maps to support delivering a great customer experience. You will work closely with the Transformation, Continuous Improvement, Digital and Operational teams to understand customer demographics and how we can meet their current and future needs.


Key Responsibilities

  • Provide support and recommendations for data-driven decision-making
  • Design, develop and implement predictive and descriptive data mining models
  • Support the Segmentation Strategy
  • Analyse the results of our trials and changes in the operation
  • Communicate Insights, championing the customer perspective within the Business
  • Identify informative data sources and incorporate these into Insights
  • Have a clear understanding of the business question behind Insight requests
  • Present findings and conclusions in a clear, concise fashion


Key Skills

  • Self Starter
  • Analytical skills with the ability to interpret data and extrapolate trends
  • Ability to Communicate complex analysis to a range of audiences
  • Strong Excel skills (Pivots, Lookups)
  • Ability to work on multiple projects simultaneously



  • Experience of SQL- appreciation of database design, complex queries and manipulating large datasets
  • Experience of R
  • Operational awareness, making relevant recommendations


The Person

  • Graduate in a numerate degree (Mathematics, Statistics, Sciences)

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