Customer Insight Analyst
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Are you Passionate about Customers & Great with Numbers?
A s an Insight Analyst at Plusnet, you will be part of a team responsible for analysing customer data. Your insights will make a direct impact on Business Decisions, making sure that Plusnet delivers the best Service & Products to our Customers.
You will investigate behaviours and demographics, becoming an expert in our Customers. You will be a part of developing market-leading strategies, presenting and engaging with a wide variety of audiences including Senior Leadership.
Understanding the customer journey online and offline are central to the development of process improvements. You will analyse customer journey maps to support delivering a great customer experience. You will work closely with the Transformation, Continuous Improvement, Digital and Operational teams to understand customer demographics and how we can meet their current and future needs.
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