Technical Support Advisor (Sheffield)
|Salary:||£21k OTE (basic £18,500)|
|# of openings:||1|
Plusnet is a Yorkshire based ISP with a unique brand identity. It’s a fast paced environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits. We believe in making a difference, team work and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for nearly 20 years!
Whatever your career ambitions, Plusnet is committed to giving you the skills and support that you need in order to achieve your goals; whether it’s training and development or just a breather over a game of table tennis or pool!
Of course there’s lots of other reasons to work at Plusnet; we’ll support you through a wide range of “Plusnetter” perks including free staff broadband & phone packages, pension, bonus & shares scheme and numerous discounts on items such as cinema tickets, mobile tariffs, city parking, gym memberships and much more!
So, if you’re looking to think creatively, challenge yourself and make the decisions that matter - we’d love to hear from you!
Are you looking for a customer service role with a difference? Could you deliver brilliant customer experiences by communicating in a simple, personal and straight talking way?
We are looking for people with a proven track record in customer services who are looking to progress their careers and advance their skill set as a Technical Support Advisor at Plusnet. It doesn’t matter if you are not a “techie” right now – we will give you the skills that you need through a comprehensive training programme. You will need bags of enthusiasm, a drive to succeed and an eagerness to learn new skills and knowledge
This isn’t you’re every day call centre role - our Technical Support Advisors use wireless headsets and have proper conversations with customers (they don’t use scripts). At Plusnet we relish responsibility and look to take ownership of customer queries from the first call. We also get to take a breather over a game of table tennis or pool before grabbing a bite to eat in our free canteen!
As a Technical Support Advisor you will...
In order to apply you must have the following skills, experience and outlook...
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