Credit Control Analyst

Location: Sheffield
Salary: £19,200 + scorecard bonus
# of openings: 1

Description

Credit Control Analyst

Salary - £19,200 + Scorecard bonus

 

About the Job….

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a Credit Control Analyst, you will play an integral role within the Billing Department at the heart of our operation.

Day to day, you will be responsible for analysing big data in order to ensure the accuracy & compliance of our daily bill run, in addition to finding individual payment solutions for our customers who may require an extra level of support.  Attention to detail is a key requirement for this role and the customer should be put first in every interaction

Reporting into the Credit Control and Debt Management Team Leader, the ideal candidate will have a strong analytical mind, be a natural problem solver and not afraid push boundaries in order to give the best customer experience.  

The role holder will be a self-motivated individual who thrives working under pressure, works well as part of a team and demonstrates a natural ability to negotiate and persuade customers.

This is an ideal role for someone with a natural flair for data analytics and is passionate about providing an exceptional level of customer service.

Please note:  The team work on a shift rotation across 7 days a week with shift patterns ranging between 6.30am and 5pm.

 

Essential Skills:

  • Intermediate to strong Excel skills
  • Excellent problem solving skills
  • Experience of working with big data sets
  • Strong communication skills
  • Ability to work to deadlines.
  • Ability to work under pressure

 

    Desirable Skills:

  • Experience in a Credit Control or Fraud Risk environment
  • CICM qualification or experience
  • Experience in a call centre environment




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