Debt Management Administrator

Location: Sheffield
Salary: £18,400 + scorecard bonus
# of openings: 2


Debt Management Administrator

Salary – £18,400 + Scorecard bonus


About the Job….

This is an exciting opportunity to be a part of a growing team at Plusnet.  As a debt management administrator, you will play an integral role within the Billing Department and the relationship we have with our 3rd party Debt Collection Panel.

Day to day, you will be responsible for reducing Plusnets overall Debt position through effective contact strategies and effective relationship management with 3rd party suppliers. You will analyse big data, looking for opportunities to improve our collections strategies in addition to day to day case management of our customers in arrears.

Reporting into the Credit Control and Debt Management Team Leader, the ideal candidate will have excellent organisational skills and the ability to be clear, assertive and accurate in all communications with customers; both internal and external.

A key area of focus for this role is to manage, maintain and reduce aged debt levels across all business areas; the ideal candidate will be a self-motivated individual who works well as part of a team. They will be a natural problem solver and have a passion for cash collection strategy.

Please note:  This team will be working shift patterns between 8am – 8pm Monday to Friday and 9am-5.30pm on Saturdays.   


Essential Skills:

  • Intermediate to strong excel skills
  • Strong communication skills (both verbal and written)
  • Ability to work to deadlines
  • Ability to work under pressure
  • Strong data analysis skills
  • Experience working in a regulated environment (ideally telecommunications or similar)

  Desirable Skills:

  • Knowledge of debt collection processes
  • Experience in a debt collection environment
  • Experience in an administrative role

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