Senior Insight Analyst
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As a Senior Insight Analyst at Plusnet, you will be part of a team responsible for analysing customer data. Your insights will make an impact on Business Decisions, making sure that Plusnet delivers the best Service & Products to our Customers.
You will investigate behaviours and demographics, becoming an expert in our Customers. You will be a part of developing market-leading strategies, presenting and engaging with a wide variety of audiences including Senior Leadership.
Understanding the customer journey online and offline are central to the development of process improvements. You will analyse customer journey maps to support delivering a great customer experience. You will work closely with the Transformation, Continuous Improvement, Digital and Operational teams to understand customer demographics and how we can meet their current and future needs.
Your data analysis skills will be put to work building Propensity Models using the internal customer database. This will help to identify the likelihood of customer contact and predict customer satisfaction at different life-stages and touchpoints; guiding our channel and customer management strategy. You will help the business understand how to apply these models to enhance the customer experience.
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