2nd Line Linux Systems admin
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About the job
The Technical Services Support Engineer’s primary responsibility is to implement and maintain Plusnet’s platforms/systems as part of the Technical Services Team. Technical Services platforms/systems contribute/account for over 90% of all products and services that Plusnet offer.
You will act as Platform Owner for a number of services and platforms. This will include break/fix actions as well as implementing business as usual platform improvements, in-line with business requirements and security management policies. You are required to join an on call rota providing resolution of high priority issues out of core business hours. This rota is a 1 in 5 rota with appropriate re-compensation.
You will ensure that the Technical Services policies, standards and procedures for the function that support the business aims and take into account legal, regulatory, Human Rights and policy constraints.
As a Technical Services support engineer, you will also encourage people to share knowledge for mutual benefit in improving skills, and keep an eye on developments in the wider IT industry; to ensure the skills within the function remain at the cutting-edge to meet future business requirements.
You will leverage the experience of the relevant professional communities, ensuring knowledge sharing extends beyond the functional boundary of the role. You may also play a key part in the BT wide professional communities and champion innovation within his/her areas of responsibility.
You will be seen as an innovator – someone who has a keen eye for detail and pride in their work, who is a technical subject matter expert for the platforms you support, and having a key say in how platforms go forward from a maintainability and performance perspective.
You will be responsible for:
In order to apply you must
. .. . have the following skills, experience & outlook:
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