Customer Service Analyst

Office location: Basel
Department: General Secretariat
Unit: Information Management Services
Employment - Duration: 3 years
Contract type: Fixed-term
FTE%: 100%
Application Deadline: 11/03/2018


The Bank for International Settlements is recruiting a Customer Service Analyst in our IT department. You will help deliver a range of IT services and will act as an interface between the IT department and its internal customers. You will be responsible for the coordination and monitoring of the IT services delivered and act as the main point of contact for IT service providers.

You will also be responsible for configuration management and organising the purchasing of hardware. In addition, you will act as a reference point for queries to the Bank’s Project Management Office and help coordinate its work.
You will have a university degree in computer science or a related field. ITIL qualification is desirable. We look forward to meeting candidates who have outstanding customer service skills and have worked for at least three years in a role with direct customer contact, preferably in an international environment.

The BIS is an international organisation promoting global monetary and financial stability, and is a bank for central banks. We offer a unique, highly rewarding, international work environment, giving you exposure to a range of state-of-the-art technologies and business areas.

You’ll receive a competitive compensation package, including full relocation and health insurance. And because of our status as an international organisation, we are able to hire globally and welcome applications from candidates of all nationalities.

The BIS’s head office is located in Basel, Switzerland, with representative offices in Hong Kong SAR and Mexico City. The BIS employs staff on both open-ended and fixed-term contracts. However, all new entrants are initially recruited on a fixed-term basis. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff. We encourage applications from female candidates.

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