Customer Service Representative

Location: Qatar
Job Code: ERF/mal/P/CC082016
# of Openings: 20


Job Objective

To respond to customer quires and requests through phone, email, web chat etc.and update necessary systems and details about the interaction and caller details

Job Roles and Responsibilities

  • Answering telephone calls in a timely manner and providing helpful accurate information to callers.
  • Demonstrate high level of empathy during interactions with the caller.
  • Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
  • Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
  • Keeping database up to date
  • Ensure adherence to company policies, procedures and practices.
  •  Providing good customer service to callers by always demonstrating showing positive behavior.
  • Attend training courses relevant to the role and implement the training as appropriate.
  • Establishing and maintaining effective working relationships
  • Communicating effectively verbally and in writing in both Arabic and English.
  • Work as a team with other colleagues to carry out work smoothly.
  • To understand the need for and maintain strict confidentiality at all times

Key Interactions

  • Customers
  • Team Leaders
  • Support Team
  • HR
  • IT Team 

Skill & Experience

  • Knowledge of Medical Terminology, Procedures and Diagnosis will be an added advantage
  • Excellent written and verbal communication.
  • Solution focused and High problem solving skills
  • Excellent time management and self-organizing
  • Good typing speed
  • Experience with usage of MS Windows and MS office and related tools

Educational Qualification

  • High School and Above

Behavioral Skill

  • Highly Empathetic
  • Ability to work under pressure  
  • Flexible hours
  • Patient, Motivated self-starter
  • Excellent communication with the team
  • Presentation and negotiation talent
  • Displays positive professional outlook and behavior


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