IT Support Engineer fluent English and Polish

Location: Dublin
Job Category: 565

Description

IT Support Engineer with fluent English and Polish to provide high-level support. Experience of troubleshooting and supporting Microsoft Server and Windows 10 Operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support to customers.

 

Responsibilities:

  • To provide customer support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Deliver solutions to agreed Service Level Agreements
  • Update customer and IT group

Requirements:

  • Relevant qualification and 2+ years experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers, Operating systems – Microsoft Windows Server, Windows 10 operating systems and various business applications
  • Knowledge of LAN/WAN technologies

Essential:

  • Strong customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Previous technical support experience and speak fluent English and Polish

An IT qualification or Microsoft MCPs or actively working towards certifications would be a distinct advantage

 



Previous Applicants:

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