Application Support Analyst

Location: Dublin
Job Category: 560


Application Support Analyst

We are currently seeking to recruit an Application Support Analyst to provide internal software application support to users on a full time permanent basis.

Job Profile:

-          Act as primary contact for incoming and assigned internal customer tickets

-          Handle all levels of support, dealing with the initial analysis of a ticket and progress through implementation and issue resolution

-          Help document, create, and verify acceptable workarounds to identify problems that permit users to continue using systems until a formal resolution has been released

-          Deal with end-users and communicate and explain problems and their resolutions

-          Assist in new product functionality tests based on test schedules and on an ad hoc basis as needed for Production Support and communicate issues

-          Monitor Production Systems

-          Be involved in preventative maintenance tasks to ensure IT systems are operational and secure, and to prevent future incidents

-          You will assist project team in the delivery of integration, automation, application development and reporting projects, covering wide spectrum of applications and architectures

-          Training will be provided


-          A bachelor's degree in computer science or a related discipline, or equivalent work experience in a similar role

-          Previous experience in an Application Support role preferred

-          Ability to work as a team member but also independently and to grow into the role with a view of taking new responsibilities

-          Experience communicating, verbal and written, with various technical and non-technical levels of the organisation

-          Ability to multitask and work effectively within a fast-paced shared services environment

-          Excellent troubleshooting, follow-up and work planning skills and a commitment to continuous improvement

-          Eager to learn new skills and take ownership of assigned problems and initiatives

Previous Applicants:

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