Application & End User Support Analyst |
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| Location: | Dublin |
| Job Category: | 554 |
Description | |
Application and end user support analyst required to provide day to day operational support of bespoke and business applications. Responsible for the support of the in-house applications and the day-to-day administration and end user support of these applications.
Required
§ Key technical role in development team for major system changes § Responsibility for helpdesk queries on use of internal applications. § End user training § End to end testing of system changes § Experience with SQL, CRM dynamics and SharePoint § Responsibility for providing general 2nd level helpdesk support on a variety of applications and liaising with 3rd party application providers § Excellent customer relationship skills § Ability to solve issues and deliver on commitments made § Excellent English oral and written communication skills § 3+ years’ experience in a similar role along with a 3rd Level IT related qualification and/or relevant IT certifications
Ideal candidate is highly experienced, self-motivated, an excellent communicator, and possesses strong technical knowledge. | |
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