Application & End User Support Analyst

Location: Dublin
Job Category: 554

Description

Application and end user support analyst required to provide day to day operational support of bespoke and business applications. Responsible for the support of the in-house applications and the day-to-day administration and end user support of these applications.

 

Required

 

§  Key technical role in development team for major system changes

§  Responsibility for helpdesk queries on use of internal applications.

§  End user training

§  End to end testing of system changes

§  Experience with SQL, CRM dynamics and SharePoint  

§  Responsibility for providing  general 2nd level helpdesk support on a variety of applications and liaising with 3rd party application providers

§  Excellent customer relationship skills

§  Ability to solve issues and deliver on commitments made

§  Excellent English oral and written communication skills

§  3+ years’ experience in a similar role along with a 3rd Level IT related qualification and/or relevant IT certifications

 

Ideal candidate is highly experienced, self-motivated, an excellent communicator, and possesses strong technical knowledge.



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