Technical Support Engineer (fluent Spanish Speaker)

Location: Dublin South
Job Category: 551

Description

Technical Support – Fluent Spanish Speaker

Position: Full-time Permanent

Location: CityWest

We are currently seeking a fluent Spanish and English speaker for an IT Service Desk Support position to provide first & second line remote support.

The position is to support remote users across standard business applications and devices (e.g. Microsoft Office, anti-virus/anti-spam, Blackberry, iPhone, telephony, printers) via email and telephone.

Requirements:

  • Fluency in English and Spanish
  • Technical Degree desirable
  • 1+ years’ experience technical support experience in a service desk environment
  • Excellent organisational skills
  • Excellent interpersonal and communication skills (both written and verbal)
  • Ability to prioritise and recognise ticket priority
  • Ability to empathise with end users and provide consistent feedback in relation to ticket resolution
  • Working within agreed SLA’s and KPI’s
  • Working well in a team environment and working well on own initiative
  • Experience and knowledge of the following:
    • Troubleshoot connectivity issues (LAN based and remote access).
    • Active Directory user management.
    • Microsoft Exchange 2003/2007/2010 mailbox management
    • Office 365.
  • Other tasks related to supporting the technical needs of users in a business environment.

Those with suitable experience please forward your up to date CV in Word format.

***Must be eligible to work in Ireland***

 



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