Service Desk Support Engineer - Apple

Location: Dublin South
Job Category: 550

Description

Service Desk Support Engineer - with Apple certification

Service Desk Support Engineer to provide IT support, you must be knowledgeable in the support of end user technologies including computer hardware, software, audio-visual equipment, mobile devices, endpoint management tools, diagnostics equipment, account management and help request tracking systems. You will be responsible for taking, logging and resolving service desk tickets Predominantly an autonomous support role, it is imperative that you have exceptional interpersonal, deskside manner and communication skills in association to experience providing comprehensive support in a similar multi-faceted environment.

Requirements

  • 3+ years’ experience in technical support (service desk/deskside) role with experience resolving complex problems and assisting users with advanced functionality. 
  • Ability to demonstrate troubleshooting skills across Microsoft environments (Server and Active Directory) and Apple Mac
  • Excellent understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access

  • Experience in supporting Macs and OSX in a commercial or enterprise environment

  • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures 

  • Experience in supporting IOS devices

  • Knowledge of Mobile Device Management (JAMF, Airwatch) & Apple’s DEP

  • Knowledge of Active Directory and basic AD administration is desirable.   
    Working knowledge of video collaboration, including tools like Zoom and WebEx.

    Desired qualifications Sierra 101 with Apple Certified Support Professional (ACSP) Certification

  • Must have experience providing conference room support  video collaboration, including tools like BlueJeans, Zoom and WebEx.
  • Experience using and managing ticket-based enterprise work-flow management systems
  • A positive, motivated and service-oriented attitude
  • Excellent verbal and written communications skills – native fluency in English
  • Preference for Apple certification Apple Certified Support Professional (ACSP) Certification

If you would like to hear more on this opportunity please contact Ipsus with your up to date CV in Word format by applying directly via our website: www.ipsus.com/careers



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