IT Helpdesk Support Engineer

Location: Dublin West
Job Category: 543

Description

IT Helpdesk Support Engineer

IT Helpdesk Support Engineer required to provide high-level support. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support.

 

Responsibilities:

  • To provide customer support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Deliver solutions to agreed Service Level Agreements
  • Update customer and IT support team

Requirements:

  • Relevant qualification and 3+ years’ experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop, tablets and printers, Operating systems – Microsoft Server 2008, 2012, Active Directory and various business applications
  • Ability to Microsoft Office 365
  • Knowledge of networking and LAN/WAN technologies
  • Knowledge of Firewalls, Anti-Virus, Web filtering, Connectivity, Data Protection

Essential:

  • Strong proactive customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Previous technical support experience and speak fluent English

An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft MCPs or actively working towards certification.



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