IT Support / Service Desk Engineer

Location: Dublin City Centre
Job Category: 541

Description

IT Support / Service Desk Engineer

Location: Dublin City Centre 

1st Level Service Desk Engineer to provide high-level support. Experience of troubleshooting and supporting operating systems and applications in a corporate environment. Working as part of services team to provide comprehensive technical support.

Responsibilities:

  • To provide customer support on a variety of technologies
  • Incident classification, resolution and escalation if appropriate
  • Deliver solutions to agreed Service Level Agreements
  • Update customer and IT group

Requirements:

  • Relevant qualification and 1+ years experience
  • Good knowledge of hardware and associated technologies: Servers, desktop, laptop and printers
  • Experience supporting Windows OS including Windows 7, any exposure to Windows 10 advantageous
  • Knowledge of Mobile Device Management; setting up ipads and iphones from scratch
  • Familiarity with Active Directory and Microsoft Office Suite
  • Knowledge of LAN/WAN technologies
  • Previous experience working with Service Now ticketing system an advantage

Essential:

  • Strong proactive customer service and interpersonal skills
  • The ability to prioritise and manage time effectively
  • Must have the ability to work independently or a part of a team
  • Good troubleshooting and analytical skills
  • Previous technical support experience
  • Native fluency in written and spoken English 

An understanding of client-server applications would be a distinct advantage, as would one or more Microsoft MCPs or actively working towards certification.

Those with suitable experience please apply directly with your up to date CV in Word format for immediate consideration. 



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