Support Engineer – MS Office 365

Location: Dublin
Job Category: 320

Description

Support Engineer – MS Office 365

Office 365 support engineers are required to provide the highest level of technical expertise in the selection, installation, configuration, activation, implementation, and support of Microsoft Office 365 systems. Implemented such that they effectively respond to the business requirements customer sites.

  • To advise customers of their pre-requisite system requirements before solutions can be installed
  • To install the Office 365 components on our customers PC’s and Laptops using remote control tools
  • To migrate email from an on premise messaging solution such as MS Exchange to Office 365
  • To migrate email from POP3 and other web based messaging platforms to Office 365
  • To migrate DNS records from various ISP’s to Office 365 platform
  • To migrate files from on premise to Office 365 SharePoint site
  • To provide support to customers on technical operational issues
  • To update and maintain accurate records to ensure punctual reporting to our customers
  • To advise where process improvement can be achieved to help group productivity, effectiveness, or quality of customer implementations

Candidate must have excellent working knowledge and experience in the following:

  • MS Outlook 2007, 2010, Outlook OWA
  • MS Office 2007 & 2010 (Word, Excel, Power Point)
  • MS Exchange Web Services
  • Sharepoint 2007 & 2010 an advantage
  • Exchange 2003, 2007, 2010 an advantage
  • Office 365 Exchange, Lync, SharePoint, SharePoint/BPOS Directory Sync
  • BPOS Exchange, OCO, Live Meeting
  • LDAP, Protocols TCPIP, SIP, SMTP
  • Active Directory, FTP, DNS

Also required

  • Minimum 4+ years of IT industry experience developing / supporting / implementing systems
  • Microsoft Certification an advantage
  • Good written and verbal communications skills
  • Good project management and prioritisation skills
  • Ownership of assignments and excellent documentation
  • Analytic problem-solving skills


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