Post Production Systems Engineer

Location: Chiswick
Job Code: 449
# of openings: 1

Description

Main Purpose:

The Systems Engineer is required to cover first-line support for all post-production systems and workstations in EDM supported Creative departments, escalating if and when necessary to the Director of Engineering.

The Systems Engineer would be responsible for ensuring that all post-production workflows are running smoothly by means of pre-emptive maintenance on the systems and workstations, and prompt response to support calls by users.

The Systems Engineer is also responsible for providing 3rd line support to server equipment that services the EDM supported Creative departments and providing development for those services.

Principal Responsibilities:

  • Daily routine checks on workstations and storage servers
  • Logging of reported issues
  • First-line support on Mac OS systems running Adobe Creative Cloud, Avid Pro-Tools and Autodesk packages (Flame, Maya), for both Hardware and Software
  • First-line support of the in-house media asset management systems
  • Communicating to the department on storage usage and monitoring housekeeping
  • Advising and assisting with file conversion, imports/exports and transcoding
  • Supporting Mac users within the corporate IT environment
  • Liaising with engineering regarding networking issues
  • Front and back end systems maintenance
  • Maintenance and development of creative in-house systems
  • Liaising with 3rd party suppliers regarding equipment and SLAs

Knowledge & Experience:

  • Excellent technical administration of MacOS workstation and server
  • Scripting skills (python or pearl) intermediate level
  • Technical administration of Windows workstation
  • 1st line support for Adobe Software including Premier-Pro & After-Effects and Flame 2018
  • Working Understanding of Pro-Tools HD 2018
  • Understanding of networking, shared storage (SAN and NAS)
  • Understanding of file permissions, posix and ACLs
  • Experience of Active Directory
  • Experience with Web based technologies – Apache, MySQL, PHP, HTML
  • Experience of Absolute Manage or similar centralised IT system
  • Experience of delivering technical solutions

Personal skills required:

  • Excellent communication and interpersonal skills
  • Service minded with a can-do, positive attitude
  • Strong time management skills & ability to prioritise
  • Passionate about technology, video and audio
  • Experience of solving technical issues and being patient and calm under pressure

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