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ICT Technical Support Specialist

Location: UAE
Job Code: 6840
# of openings: 1

Description

ICT ​Technical Support Specialist

HSEQ

  • To remain fit and healthy at all times by leading a healthy lifestyle.

  • Carry out all work activities in a safe manner.

  • Follow all Company procedures and controls.

  • Actively support and co-operate in HSEQ matters.

  • Report all defects and events which may affect HSEQ control.

Operations and Business Process

  • Attends to user problems relating to hardware, ERP and software. Isolates the problem, determines its source, pools a variety of alternative solutions and chooses the best and most feasible solution to implement. Reports problems that cannot be solved and items required for purchase to the relevant staff.

  • Coordinates the movement/transfer/exchange of PCs and peripherals in accordance with requests received from users and upon obtaining approval. Ensures provision of relevant applications to end-users and ensures the efficient functioning of PCs and peripherals over the network.

  • Provides timely desktop application software support and network infrastructure support to ensure the appropriate login, printing and other facilities are provided to end-users.

  • Supports higher level network administration group, on issues relating to server operating system, groupware support, systems software support to enhance performance of systems and ensure that the operating system and groupware function appropriately.

  • Installs and configures standard software, hardware and maintains database of all hardware such as PCs and printers remotely and carries out site visits, if necessary. Monitors hardware performance through the system and troubleshoots the problem. Takes necessary actions for preventive maintenance to avoid failure.

  • Helps respective trainer to set up and take down multimedia equipment, as well as any other equipment needed for meetings and presentations. 

  • Conducts an inventory of PCs on the network and updates the database – minimum twice a year.

People / Learning and Development

  • Maintains and increases knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions and completes an annual Personal Action Plan.

  • Maintains and increases knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions and completes an annual Personal Action Plan.

Customer Service

  • To participate in the Computer Services on-call rotation.

  • Respond to customer calls in a timely and professional manner.





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